Microsoft Graph Call Records
Sessions, legs and media statistics behind every quality and journey view.
MS-Teams Analysis and Reporting
Unlocking Insights for Informed Decisions
MS-Teams Direct Dial › MS-Teams Analysis and Reporting
Nxtelco TeamsSee Every Teams Call, From First Ring to Hang-Up.
Call quality, Direct Routing, SBC health, call journeys, queues and auto attendants for Microsoft Teams Phone — in one dashboard. Change greetings and business hours without opening the Teams admin center.
Built and supported by Sumo Networks, the team behind Microsoft Teams Direct Routing for businesses and MSPs across North America.
Call traceinbound PSTN call
- Call from +1 416 555 0142 via Direct Routing
- Auto attendant “Main-AA” 27s in greeting / menu
- Routed to “Reception-QUE” waited 8s
- Answered by an agent talked 4:12
- Call ended
- Real Microsoft DataPulled from Microsoft Graph call records and Teams — not estimates.
- Every Call TracedEach leg, from caller to auto attendant, queue and agent.
- Changes Written to TeamsUpdate greetings and hours; live on the next call.
The Whole Tenant on One Screen.
The Overview shows everything happening across your Teams tenant for today, 24 hours, 7 days or 30 days.
- Total, good-quality, poor and PSTN calls with average round-trip time
- Users, Enterprise Voice, Teams devices, call queues and auto attendants
- Daily call activity with poor-quality calls overlaid
- Data freshness for every dataset, plus live queue availability
- 13Dashboards and tools
- 4Quality metrics per call
- 1Login for every tenant
- 24/7Expert support
Product Tour
Explore Nxtelco, Screen by Screen
Pick a screen to see what it does. Click any screenshot to view it full size.
Monitoring
Analytics
Customer Service
Overview
The whole tenant on one screen: call quality, activity, service health and data freshness for any time window.
- Ten headline KPIsTotal, good-quality, poor and PSTN calls, round-trip time, users, Enterprise Voice, devices, queues and auto attendants.
- Quality and activity trendsGood, fair and poor split, plus daily call activity with poor calls overlaid.
- Live and trustworthyToday, 24 hours, 7 or 30 days; Live mode; freshness for every dataset and live queue availability.
Call Quality Explorer
Real Teams-side media quality from Microsoft Graph call records.
- Jitter, loss, latency, MOSAverages for the period and the same metrics on every individual call.
- Find the bad call fastSearch by user, name or number; filter by period, direction, quality or PSTN only.
- Trend and exportCalls against poor-quality calls over time, exportable for tickets and carrier escalations.
Direct Routing Calls
PSTN calls routed through your SBC via Teams Direct Routing.
- Inbound vs outboundAn instant split of Direct Routing traffic for the chosen period.
- Quality per callJitter, loss, round-trip time and MOS on every SBC-routed call.
- Trace a numberSearch any caller or destination and see where the call landed.
SBC and Trunk Health
Direct Routing gateways, voice routes and PSTN legs per trunk.
- Every gateway at a glanceActive or idle, channel use, inbound and outbound legs, ASR and last call per SBC.
- Capacity and configurationEnabled channels against peak concurrency, SIP OPTIONS, media bypass, failover and routes.
- Failures by SIP codeDaily connected and failed legs with a breakdown of failure causes, such as 487 Canceled.
PSTN Usage and Cost
Calling Plan, Operator Connect and Audio Conferencing.
- Calls, minutes, spendTotals and averages, with spend shown when calls are billed outside the licence.
- International and destinationsShare of international calls and a breakdown by destination country.
- By carrier and by dayA per-carrier table and a daily inbound and outbound chart.
Call Journeys
Every leg of every call — caller, auto attendant, call queue, agent — with per-leg timing.
- Journey viewThe path each call took and how long it spent at each step.
- Call traceA second-by-second timeline: greeting, menu, connect, talk time and end.
- Search any formatName, user or number in any format; filter inbound, outbound, recorded or by quality.
Devices and Clients
The software clients each user connects with, and Teams-enrolled hardware.
- Platform mixWindows, macOS, iOS and more — how your organisation actually connects.
- Devices per userWhich clients each person uses, their call count and when they were last seen.
- Teams devicesCertified desk phones and room devices in a separate view.
User Calling Statistics
Users provisioned for calling, with their Direct Routing activity.
- Directory at a glanceDirectory users, enabled accounts, Enterprise Voice and active callers.
- Per-user performanceTotal, answered and missed calls, time on the phone and answer rate.
- Filter and exportActive callers only or every account, exportable for managers.
Queue Dashboards
One dashboard per call queue, with detail, trends and agents one click away.
- Per-queue cardsCalls today, answered, missed and answer rate for every queue.
- Agent availabilityA live count of available agents, flagged red when nobody is signed in.
- Drill downOpen a queue for its trends and agent-level detail.
Visual Call Flow
How inbound calls route through auto attendants and queues — built live from Microsoft Teams.
- Number to answerPhone number, auto attendant, queue, agents, forwards and voicemail on one map.
- Every branchMenu keys, operator, after-hours, overflow and timeout paths drawn out.
- Pick an entry pointSearch by number or name; show one flow or all of them.
Edit Greetings From the Flow
Select any auto attendant in the map to open its settings.
- Both greetingsBusiness-hours and after-hours greetings, as text-to-speech or an uploaded audio file.
- Saved to TeamsChanges are written straight to Microsoft Teams.
- Live on the next callRoutine changes without the admin center or PowerShell.
Auto Attendant Management
Menus, hours and greetings for every auto attendant, synced from Teams.
- Every attendant listedMenu options, direct numbers, language and voice for each auto attendant.
- Business hoursWeekly schedule, time zone and an “Open now” indicator — editable in place.
- GreetingsBusiness-hours and after-hours greetings side by side.
Reports, On Demand or Scheduled
Any period, for the whole tenant or a single queue, department or person.
- Choose the scopeWhole tenant, a queue, one or more users, or a department.
- Choose the depthBrief totals or a detailed report.
- Run once or scheduleGenerate now, or have it arrive by email on a schedule. Every report is archived.
How It Works
Built on Microsoft’s Own Data
Nxtelco reads from — and writes back to — your Microsoft 365 tenant.
Direct Routing & PSTN Data
Gateway configuration, PSTN legs and billed usage per trunk and carrier.
Teams Queues & Attendants
Synced from Teams PowerShell, with greetings and business hours written back.
Freshness You Can See
Sync status per dataset, Live mode and an on-demand Sync now.
Multi-Tenant by Design
Switch between customer tenants from one login — built for MSPs and IT teams.
Coming SoonRoadmap
A Customer Service module for contact-centre teams, and SMS messaging alongside Teams calling.
Also in the platform: Wallboard, Presence, Call Queues, Call Recordings and Provisioning.
Ready to See Your Teams Calls Clearly?
Consult with one of our experts. We’ll connect Nxtelco to your Microsoft 365 tenant and walk you through your own calls, trunks, queues and call flows.
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Why Choose Sumo Networks
At Sumo Networks, we are committed to helping you navigate the complexities of MS Teams with precision and expertise.
Here’s why we’re the best choice for your analysis and reporting needs:
Expertise & Innovation
Our team delivers in-depth MS Teams analysis and reporting, providing insights to optimize communication and collaboration.
Proven Success
We’ve helped businesses improve productivity by analyzing MS Teams usage, offering actionable data to enhance performance.
Tailored Solutions
Our reporting solutions are customized to meet your needs, offering detailed insights into MS Teams usage, performance, and trends.
Cost-Effective Services
Our MS Teams analysis and reporting services help you make data-driven decisions, improving efficiency while minimizing costs.