Microsoft Teams PSTN & Direct Routing Plans
Choose the Sumo Teams Connect plan that fits your users, locations, resiliency needs, and reporting requirements.
Move from legacy Avaya, Mitel, or NEC PBX platforms to Microsoft Teams voice with a flexible Canadian Direct Routing partner. Sumo Networks helps you simplify calling, improve resiliency, and support your users through every stage of migration.
- Unlimited Canada/US calling options
- Concierge number porting and migration support
- Geo-redundant SBC architecture across 2+ Azure regions
Simple, plan-based Teams voice pricing
Three Sumo Teams Connect plans built around company size, support needs, reporting, and resiliency requirements.
Essentials
Small & single-site
Best for: Small or single-site offices
Business
Growing multi-site organizations
Best for: Growing multi-site organizations migrating off legacy PBX
Enterprise
HA, compliance & reporting
Best for: Manufacturers and enterprises needing high availability, compliance, and advanced reporting
| Feature | Essentials | Business | Enterprise |
|---|---|---|---|
| Domestic calling | Unlimited Canada/US | Unlimited Canada/US | Unlimited Canada/US + international bundle |
| DID per user | 1 | 1 | 1 |
| Toll-free minutes | — | 1,000 pooled / month | Unlimited |
| Number porting | Expedited concierge | Expedited concierge | Expedited concierge |
| E911 | Included | Included | Included |
| SBC resiliency | Geo-redundant, 2+ Azure regions | Geo-redundant, 2+ Azure regions | Geo-redundant, 2+ Azure regions |
| Uptime SLA | 99.9% | 99.95% | 99.99% |
| Failover | — | Automatic failover routing | Automatic failover + PSTN gateway fallback |
| Auto attendant / hunt groups | Auto attendant, basic hunt groups | Auto attendant, hunt groups, call queues | Auto attendant, hunt groups, call queues |
| Call recording | On-demand | Scheduled / automatic | Automatic, extended retention / compliance hold |
| Shared line appearance | — | Included | Included |
| eFAX | — | 2 fax numbers | 5 fax numbers |
| SMS capability | — | Up to 5 users | Up to 15 users |
| CDR reporting | Monthly summary PDF | Weekly & monthly, by site/tenant | Custom near-real-time dashboards, cost-center breakdowns |
| Executive / assistant delegation | — | — | Included |
| QoS / fraud monitoring | — | — | QoS/MOS monitoring, fraud & anomaly alerting |
| Support hours | 8x5 business-hours | Extended, 7am–10pm | 24/7/365 with SLA |
| Support tier | Email / portal ticketing | Priority queue + quarterly review | Priority queue + quarterly review |
Pricing shown in CAD, per user per month. Annual pricing requires a 12-month term. Month-to-month pricing is available with no long-term commitment. Setup, number porting, and hardware costs are quoted separately based on scope. Pricing does not include Microsoft voice licences (e.g. Teams Phone), which must be purchased separately through your Microsoft 365 subscription. Contact your Sumo Networks account team for a tailored quote.
Ready to move Teams calling forward?
Let Sumo Networks help you choose the right Teams PSTN and Direct Routing plan for your users, locations, and business continuity needs.